Privacy Policy

ORAMIL Foods (“we,” “us,” or “our”) operates the website www.oramilfoods.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Phone number / WhatsApp number
• Email address
• Shipping address
• City and pin code
• Order details and preferences
• Payment information (processed by third-party payment gateways; we do not store card details)

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your order via WhatsApp, phone, or email
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service requests
• Send occasional updates about new products (only with your consent)
• Improve our products and services
• Comply with legal obligations

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Courier and logistics partners for order delivery
• Payment gateway providers to process transactions
• Government authorities when required by law

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Cookies

Our website uses minimal cookies for essential functionality. We do not use tracking cookies for advertising purposes at this time.

Your Rights

Under applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications

To exercise these rights, contact us at oramilfoods@gmail.com.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our products are intended for families and may be consumed by children aged 2 and above, but our website is intended for use by adults. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.